Refund Policy
Effective date: October 25, 2026
Dreamrift sells prepaid credits and subscriptions that are used to generate AI video. Because generation consumes real compute from third-party providers the moment you run it, this policy explains when refunds do and do not apply.
1. Credits are consumed on use
Credits are spent when you start a generation. Once a generation has consumed provider compute, the corresponding credits are not refundable, because the underlying cost has already been incurred — even if you are unhappy with the creative result. AI output is inherently variable, and an undesired-but-successful result is not a billing error.
2. Failed generations
If a generation fails before any provider compute is consumed, the credits for that generation are automatically returned to your balance. If a generation partially completes and provider compute was consumed, the recovered output is made available to you and those credits are not refunded.
3. Unused credit purchases
If you bought a credit pack and have not used any of it, contact us within 14 days of purchase and we will consider a refund of the unused balance at our discretion. Partially used packs are not refundable for the used portion.
4. Subscriptions
Subscriptions renew automatically until cancelled. You can cancel at any time to stop future renewals; cancellation takes effect at the end of the current billing period and you keep access until then. We do not provide prorated refunds for partial periods except where required by law.
5. Billing errors & duplicate charges
If you were charged in error, charged twice, or never received credits you paid for, contact us and we will investigate and correct genuine billing errors, including issuing refunds where appropriate.
6. Payment disputes
If you dispute a payment with your bank, we may pause your account and remove the unused credits from that payment while the dispute is open. If a charge looks wrong, please email us first; we can usually fix it faster than your bank can.
7. Your statutory rights
Nothing in this policy limits any non-waivable consumer rights you have under the law of your country. Where you have a statutory right of withdrawal for digital content, note that by starting a generation you request immediate performance and acknowledge that this may end that right for credits already consumed.
8. How to request a refund
Email dreamriftsupport@gmail.com with your account email and the relevant order or transaction details. Payments are processed by Dodo Payments as Merchant of Record; approved refunds are issued through them to your original payment method.